Techniques for humanising B2B content

A human looking robot with a gentle smiling face

B2B content has a tendency to lean towards corporate rather than human. But showing a human side not only helps you stand out, it is also important for building trust and connection with existing and potential clients.

Forging relationships through content, helping people get to know the individuals behind a business, can open doors.

This BBC News story about a woman from a working-class background overcoming barriers to become a barrister is a great example of human storytelling and I wanted to show how the techniques it uses can be applied to B2B content.

Leads with transformation, not credentials

The article opens with the impact of the woman’s story (a viral video, overwhelming responses) before explaining who she is.

B2B content often starts with the company or product. What you can do instead is open with the moment something changed – a result, a reaction, a turning point – then work backwards.

This helps create an intriguing and relatable hook.

Quotes do the emotional heavy lifting

The journalist doesn’t write “she had a difficult childhood” but uses a quote to paint a picture: “I had to step up and do the jobs that my mum couldn’t do, everything you can imagine that a six-week-old baby needs.”

It’s vivid and evocative. 

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How to leverage value from trade shows and conferences with B2B content

Outdoor pavilions at the UKREiiF property trade show in 2025

Trade shows and B2B conferences are expensive to attend, but there are ways to start leveraging the value in the weeks before by using content.

Here’s a content strategy and ideas for what to publish in the 5-6 weeks leading up to the event opening, and how it might help you once you are at the show.

• Good content can position you or your team as experts and the people to talk to, opening the door to meetings. It can shift your position from simple attendee to authority.

• It can help get the conversation started before you go, and once there, it can give people an easy reference point when meeting up: “I read your LinkedIn piece on…”

• The algorithm rewards early movers, and you benefit from the rising tide of search and interest in the weeks before the event.

• If your LinkedIn profile pic is clear and up to date, pre-show activity on the platform can make you easily recognisable.

Make sure your content is specific, and showing a bit of personality can help amplify its effect. Here are some content ideas for any trade show or conference:

Harness your expertise or that of your senior spokespeople and develop a series that creates a talking point, for example:

• Something that no one or not enough people are talking about.

• A contested issue or a different approach to solving an industry challenge.

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Content marketing challenges: Getting team buy-in

A big part of the content marketing battle is taking non-marketers with you, so that the content they create is purposeful and effective.

How do you build team trust with the content strategy and get buy-in, particularly when there are no quick wins?  

Here are some common problems marketing teams might face and ideas for how to navigate them.

Doing your own marketing? Some of these ideas will help you with content creation, too.

“I’ve not got time, I’ve got work to do.”

Solution: Think of ways of making content creation easier or more manageable.

Can you help come up with content pillars, 2-4 content themes to help with idea generation, or pre-approved topics to post about? 

If writing is challenging and time-consuming, can you come up with a framework for structuring a simple post or article?

For those who prefer talking rather than writing, they could try dictating their thoughts and ideas into a notes app on their phone or directly into Word.

Transcript apps like Otter.ai are also available.

This gets people past the blank page and makes it an editing job rather than writing from scratch.

For longer thought leadership pieces, ghostwriting might be the best option.

Staff stay in their comfort zone, such as simply sharing a company post without adding their own thoughts or don’t create a post from scratch.

Solution: Evidence, such as data, can show the impact of personal posts vs company posts.

But equally, is there someone in the team who is off and flying with LinkedIn content that you can point to as inspiration?

Maybe get them to talk through how they approach posting or share their top tips.

Content pillars and a framework can help here, too. Think of small steps they can take to help them get going and build confidence.

On LinkedIn, this could be adding meaningful comments to posts to get comfortable putting thoughts and ideas ‘out there’. This can build up to posting.

Commenting is a good strategy regardless of whether you are posting or not.

Content isn’t written with the intended target audience in mind (eg, a particular client group) but instead is written for the author or to impress peers.

Solution: Help people understand who they’re writing for (and why), perhaps by identifying key audience members.

Can you make the people they are writing for real? For example, pick 2 or 3 people in the target audience that they know and then get them to think about what would be interesting to them.

The questions they typically ask or the challenges they typically have can be a good starting point.

People treat content as a barely disguised sales pitch.

Solution: Reframe the purpose of the content.

Rather than directly selling, the job of content is to make readers smarter or help them in some way. Ask the question: If a competitor wrote this, would you want to read it or engage with it?

The ‘sell’ of content is being a business that is helpful and knowledgeable: building know, like and trust with potential clients.

It’s about being visible and building a relationship, so when they want to buy, they know who they want for the job.

Lack of consistency in content creation, particularly when results aren’t immediate.

Solution: What systems can you put in place to make it easier to post and add some gentle accountability?

Think of pre-written prompts, shared calendars or regular content planning chats.

Encourage posting on LinkedIn by sharing small wins such as a comment on a post, a new follower, a connection request and profile views.

The stats for individual posts will give most of this information. 

What other small successes can you highlight? For example, has regular posting led to a conversation in DMs or offline, or have they been recognised at an event because of their content?

Everyone is an expert editor and content marketer.

Solution: Create a simple style guide or checklist that people can easily follow when creating and reviewing content.

Reframe the marketing team as editors working to protect contributors’ credibility, not just rewrite their content. 

What common problems have I missed? Let me know in the comments.

🖥️ Ready for more hands-on help with content creation? I offer content audits, ghostwriting services, writing and LinkedIn training. Get in contact to find out more.

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You might also like to read

B2B content mistakes to avoid (part 1)

B2B content mistakes to avoid (part 2)

How to make boring content more engaging

How to write B2B content with purpose

A person sitting outdoors holding a black notebook titled “MISSION” on their lap. They are wearing blue jeans, a white top, and a black bracelet, and a white-and-brown tote bag rests beside them.
Photo by David Iskander on Unsplash

What is the business purpose of your B2B content? No one is putting fingers to keyboard for fun, but how do you angle your content so that it delivers on your goals while still engaging the audience?

Business goal: Raise visibility and become an authoritative voice

Through your content, whether that is on LinkedIn, your website or a newsletter, you need to demonstrate a good understanding of the sector/industry you work in. Obviously.

It’s important to have ideas or a fresh take. Talk about the problems that no one else is talking about, or if it’s ground that has already been well discussed, can you add a unique take?

Lots of people talk about well-known problems and challenges, but few are offering a way of navigating issues.

Can you highlight alternative approaches and a means of delivering a positive change? Is there a different way of doing things that isn’t really talked about? Can you move the conversation on in some way?

Could you spearhead a campaign behind which you can rally industry peers to make a material difference to your sector?

Building a reputation as an authoritative voice takes time and consistency, but it opens a lot of different doors:

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B2B content marketing: 3 areas to focus on in 2025

There is a lot happening that influences B2B content marketing. Legacy social media channels aren’t what they once were, and the media, particularly trade media, is struggling in certain quarters. (Property industry bible Estates Gazette has recently been rescued from closure, for example.)

But there are new areas and channels to explore, and you don’t have to run yourself ragged to get your content in front of and viewed by the right people.

In our first LinkedIn livestream of the year, Ayo Abbas and I looked at three areas to focus on with your content marketing for 2025.

This is an edited digest of that conversation (you can watch the replay here).

1. Doing more with less content

Stacey: There is so much more content being published now, and AI is making it easier to produce content, but that doesn’t mean it is all good. In fact, there is an increasing amount of AI slop. (If you are using AI, use it wisely.)

Rather than churn out new content, create fewer bits of quality ‘hero’ content and do more with it.

Hero content could be a report, white paper or a carefully researched and written thought leader series. It could be a content-led event such as a panel or round table, a live stream, podcast or video series.

With the right planning, you can repurpose it into many pieces of content and redistribute across different channels.

For example, create blog posts and articles from videos, podcasts, or events, create short clips from a longer video, and film events (or do a live stream) to create video content.

Making the most of what you are creating means you don’t have to constantly come up with new content ideas and create from scratch.

Ayo: There is a lot of really bad content being created using AI, but that means good content stands out. Make sure what you put out is the best you can make it.

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